Arrival & Stay
What information will I receive ahead of my stay?
Once we received your final payment, about 2 (two) weeks before the starting date of your stay at the villa, home, or condo, your travel advisor will email you the travel details. This document contains the exact address of the property (which we don’t publicize elsewhere for security reasons), as well as the contact details of the local concierge and the information about how to get your key.
Who would be my contact for anything we may need while we are there?
That would be a local concierge (property manager) who lives and works very close by. Our travel advisor team will provide you with all of that information. Additionally, we offer three concierge options for both full-service and your peace of mind.
All of our travel advisors and concierges speak fluent English, Spanish, and probably another language or two. From our guests’ experience, it has never been a problem to understand each other.
In any case, you can always call your travel advisor or corporate if there is an unexpected issue.
What is the usual check-in/check-out hours? Is this flexible?
The arrival time for all of our home is between 3pm and 7pm. We kindly ask you to provide your flight arrival times to your travel advisor in order to coordinate your services on the day of vacation in Los Cabos, Mexico.
Who will meet me at the villa and how do I get the key?
You’ll be greeted by your travel advisor or concierge at the villa. If they cannot welcome you in person when you arrive. All of these details will be explained to you prior to your booking and throughout the vacation itinerary planning process.
How can I submit a complaint?
If there is an issue at the property, it’s best to resolve it right away (within 24 hours) with your travel advisor or concierge. They’ll do their best to solve it as soon as possible.
If you’re not happy with how your complaint has been addressed, then please contact Cabo Villa Life. We’ll check with the travel advisor or concierge and find a solution together.
If you’re not satisfied with our response, you can file a formal complaint within 2 (two) weeks of the final day of the rental period. It should be submitted to Cabo Villa Life in writing. Please include any relevant information and evidence (witness statements and/or photos).
If you have a complaint about the Cabo Villa Life service, please give us a call or send us an email. We’ll get back to you within 5 (five) business days. If we cannot give you a substantive response within this time frame, we’ll send you a confirmation that we received your request, and let you know when you can expect a reply.
Can I organize a party or special event at my villa, home, or condo rental?
All our villas, homes, and condos are privately owned, and some owners may have concerns about guests hosting a party at the property. However, if you let us know ahead of time that you would like to organize a party during your vacation, we’ll be happy to review the details of the event for approval.
Do the properties have air conditioning?
Yes! It can get warm in Los Cabos, Mexico and our properties come with all of the amenities. Rest assured; you are in the best of hands with Cabo Villa Life.
Is cleaning included in the rental price?
No. Cleaning services, daily or otherwise, can be arranged upon request in advance by your travel advisor. Or, by selecting one of our three concierge options, your concierge will help coordinate your cleaning services.
Booking & Cancellation
How do I make an online booking with Cabo Villa Life?
You can submit a reservation request for the villa of your choice on our website, or directly to one of our travel advisor team members by phone (XXX) or email at firstname.lastname@example.org
If you’re short on time, you can fill a brief contact form to let us know what you’re looking for, and we’ll be happy to suggest you a few villas tailored to you needs.
When we receive your reservation request, we’ll immediately get in touch with you to confirm the booking. Once that’s done, you’ll receive by email a Booking Confirmation, which also serves as invoice. This concludes the rental agreement.
If you have any doubts about booking online, please contact our travel advisor division.
Can I change anything after booking?
If you made the reservation more than 30 (thirty) days before the starting date of your stay, then you can modify it by email within 2 (two) business days after booking.
If you made the reservation 30 (thirty) days or less prior to the starting date of your stay, then you cannot modify the booking.
Can I add guests after booking?
The Booking Confirmation that you receive by email explicitly states the number of guests, and this number cannot be changed without consulting with your travel advisor from Cabo Villa Life. However, if the new number doesn’t exceed the maximum allowance of the property, it’s usually not a problem. If you’d like to add more people to your party, please let us know about it as soon as possible.
Please note that you can only bring pets if it was explicitly requested before booking, and allowed at that home, specifically.
For more information on booking and payment, please contact our travel advisor division.
Can I cancel my reservation and get a refund?
If you made the reservation more than 30 (thirty) days before the starting date of your stay, then you can cancel it by email within 2 (two) business days after receiving your Booking Confirmation. After the 2 (two) business days, the booking is considered final.
If you choose to cancel your booking 8 (eight) weeks or less before the starting date of your stay, please be aware that we won’t be able to refund either the rental amount or the security deposit (if it was charged).
If you decide to shorten your stay, you will still have to pay the full rental amount.
Cancellations must take place during business hours 8am-8pm EST. A cancellation request submitted after business hours is reported to the next business day (Monday — Friday).
If you made the reservation 30 (thirty) or less prior to the starting date of your stay, then the Booking Confirmation is binding, and you cannot cancel the booking.
Should I contract international travel insurance?
We strongly advise all our clients to consider contracting international travel insurance. This will cover you if you need to change your travel dates, cancel your vacation, incidents during your travels, have any health-related issues, or return home earlier than planned.
Costs & Payments
How do I pay for my villa reservation?
After booking online or directly with one of our travel counsellors, you will receive a Booking Confirmation by email. This email will also include your invoice which states the payment date(s) and a detailed description of the bank details of Cabo Villa Life. All prices are quoted in US Dollars and include tax.
How do I know that my payment is secure?
We understand the investment and effort that goes into preparing for a holiday in Los Cabos, Mexico. This is why Cabo Villa Life is committed to making sure that you are fully aware of who you’re professionally dealing with! Please feel free to double-check our credentials and reviews.
The safest way to book your villa is through a bank transfer or secure online payment with a credit card. At Cabo Villa Life, we accept both payment methods. You can find more information below, under the Payment Methods section.
Do I have to pay the whole amount at once?
If you make the reservation more than 8 (eight) weeks in advance, then we only need to receive 50% of your total rental amount within 5 business days after you receive your Booking Confirmation. The remaining 50% of the rental amount can be paid until 8 (eight) weeks prior to the beginning of your stay.
If you make the reservation less than 8 (eight) weeks before the starting date of your stay, then we ask you to pay the entire amount at once at the moment of booking.
Once your payment has been processed by Cabo Villa Life, you will receive a confirmation by email that your payment has been received.
For more information on booking and payment, please contact your travel advisor team today.
Why am I asked to pay a security deposit?
The security deposit is required by all owners of our villas. It serves to cover any damage or extra costs that may result from your stay. So, as long as you leave the place clean and in the same condition as when you arrived, you will get your deposit back shortly after your vacation is over.
How much is the security deposit?
The amount of the security deposit varies from one villa to another. The exact amount will be stated on your Booking Confirmation.
How do I pay the security deposit?
Cabo Villa Life collects the security deposit on behalf of the home owner. In this case, it is included in the invoice and charged with the final payment. It will be returned to you shortly after your stay. For the refund, we will send you a request to confirm your bank details and make the transfer within 2-3 weeks.
What payment methods do you accept?
We accept payments via bank transfer, via direct on-line bank transfer or by credit card with an authorization form, official ID, and authentic signature.
Why do we offer the option of paying with a direct bank transfer? Cabo Villa Life is a multi-national company. Traditionally, in the area of ecommerce, most villa rental customers choose to pay with a bank transfer.
We are aware that it might be less common outside of The Netherlands. And with the villa holiday scams on the rise, we understand that you might be hesitant to pay using national or international wire transfers.
We will need full identification when using credit cards. In the last few years, we have experienced that some clients use the option of charge back from a credit card payment as a kind of “insurance policy” which left us and the owner of the property with no booking and no payment only days upon arrival.
Are there any additional costs or fees that I should be aware of?
All the costs are always clearly stated on your Booking Confirmation, which also serves as your invoice. This includes the rental amount with the security deposit, and any charges for extra services, should you choose to take any. If some of the fees are to be paid on-site this is also mentioned in the invoice. All our prices are indicated in US Dollars and include tax.
In other words, there are no hidden costs: you know exactly where you stand.
Are discounts available?
Occasionally, Cabo Villa Life offers discounted prices. This varies between a vacation booked for over 2 weeks or a last-minute booking. Discounts are not fixed and differ based on various bookings.
What is the required length of stay?
The minimum rental amount is usually calculated for 4 days. During certain times of the year, some properties are flexible and offer the possibility of staying longer-term.